Before delivery
If an order cannot start because details are missing or incorrect, support can review the order and advise the next step.
FCUTSTORE Buyer Support
FC coins refund policy guide
FC coin orders involve live stock, account checks, and delivery progress. This guide explains what support reviews if an order needs help.
During delivery
Do not change passwords, backup codes, platform settings, or account access while the order is being worked on unless support asks you to.
After delivery
Once coins are delivered, support can still review proof, delivery notes, and order history if you believe something is wrong.
What Support Checks
- 01Order status and payment confirmation.
- 02Whether delivery has started or completed.
- 03Whether the submitted account details were correct.
- 04Delivery notes, proof, and customer messages.
Common Questions
Can FC coin orders be refunded?
FCUTSTORE reviews refund requests based on order status, delivery progress, customer details, and whether the service has already been completed.
What should I do if my order is delayed?
Contact support with your order email and avoid changing account details while the delivery is being checked.